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Browning
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SingleShotLover
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Joined: Dec 26, 2007
Posts: 1005
Location: Illinois

PostPosted: Wed Oct 01, 2014 5:04 am    Post subject: Browning Reply with quote

I always like to give credit when a firearms manufacturer goes over and beyond in dealing with customers. Browning is now one of those companies.

When I purchased my T-Bolt Browning was running a special by which they paid the sales tax with a rebate check. I filled out the appropriate paperwork and in a matter of a couple weeks or less I had the check. I deposited it in my bank by way of "phone picture deposit" and though no more about it.

A couple weeks ago I got a letter from Browning asking about the check. It seems that my bank did not get the transfer (first time that has happened, and I use that method quite a bit) and I hadn't noticed. I did some research and found it had not been recorded and informed Browning. Since the promotion deadline had long since passed, I figured that I was out of luck. I was wrong. Lo and behold, yesterday I received a new check...no questions asked.

Bottom line is that if Browning is that diligent about a promotional event, I feel pretty confident in their service should I ever have firearm issues. Kudos to Browning!

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Gil Martin
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Joined: Jan 28, 2005
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PostPosted: Wed Oct 01, 2014 7:28 am    Post subject: Re: Browning Reply with quote

I like a story with a happy ending. All the best...
Gil

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Elvis
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Joined: Jul 27, 2008
Posts: 9239
Location: south island New Zealand

PostPosted: Wed Oct 01, 2014 12:26 pm    Post subject: Re: Browning Reply with quote

that is great customer service.
thankyou for letting us know.

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gelandangan
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Joined: May 07, 2006
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PostPosted: Wed Oct 01, 2014 3:22 pm    Post subject: Re: Browning Reply with quote

Awesome service. that ought to bring customer loyalty.

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slimjim
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Joined: May 16, 2009
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Location: Fort Worth TX

PostPosted: Wed Oct 01, 2014 6:58 pm    Post subject: Re: Browning Reply with quote

Solid Service! Thanks for sharing.

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Vince
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Joined: May 25, 2005
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Location: Brisbane AUSTRALIA

PostPosted: Wed Oct 01, 2014 9:20 pm    Post subject: Re: Browning Reply with quote

Its good to hear that there are still companies that honour good customer relations.

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