RCBS Customer Service

Gil Martin · Posted: Wed Aug 03, 2016 4:55 pm Post subject: RCBS Customer Service

Last Monday, I was in a gun shop and picked up some mint condition used RCBS dies for the 7.65X53mm Belgian Mauser that I needed. There were other dies, but they were missing some parts so I passed on them. When I got home, I disassembled, cleaned and lubed the dies. The lock ring screws were gorilla tight. I got one loose, but the second one needed to be drilled out. So I decided to order replacement lock rings abd screws.

I called RCBS customer service and explained my problem. They are shipping two lock rings and screws to me at no cost. I have always been amazed with RCBS and their customer focus. Now I wish I had picked up some of the addition dies. All the best...
Gil

Vince · Posted: Thu Aug 04, 2016 12:20 am Post subject: Re: RCBS Customer Service

Well done RCBS. I'm suitably impressed with your level of Customer Service.

PaulS · Posted: Sun Aug 07, 2016 1:25 am Post subject: Re: RCBS Customer Service

I tried to buy a new decapping pin assembly because when I purchased the dies (used) the decapping assembly was MIA. Nope! they sent me a new one complete at no charge. This isn't the only time at RCBS that they have replaced parts for me without a charge. That is why most of my reloading equipment is RCBS.

dhc4ever · Posted: Sun Aug 07, 2016 1:47 am Post subject: Re: RCBS Customer Service

I've never heard a bad word regarding RCBS and its warranty program.

Bushmaster · Posted: Mon Aug 08, 2016 8:36 am Post subject: Re: RCBS Customer Service

Nothing but praise from me for RCBS... Very Happy