HuntingNut
HuntingNut
   Login or Register
HomeCommunity ForumsPhoto AlbumsRegister
     
 

User Info

Welcome Anonymous


Membership:
Latest: RichardZ
New Today: 0
New Yesterday: 1
Overall: 13126

People Online:
Members: 0
Visitors: 85
BOT: 1
Total: 86
Who Is Where:
 Visitors:
01: Home
02: Forums
03: Forums
04: Forums
05: Your Account
06: Home
07: Home
08: Forums
09: Forums
10: Home
11: Photo Albums
12: Photo Albums
13: Forums
14: Your Account
15: Forums
16: Home
17: Forums
18: Forums
19: Forums
20: Forums
21: Forums
22: Photo Albums
23: Your Account
24: Forums
25: Forums
26: Forums
27: Forums
28: Forums
29: Forums
30: News
31: Forums
32: Forums
33: Forums
34: Forums
35: Forums
36: Forums
37: Forums
38: Statistics
39: Photo Albums
40: Home
41: Your Account
42: Home
43: Forums
44: Photo Albums
45: Your Account
46: Your Account
47: Home
48: Home
49: Forums
50: Forums
51: Home
52: Forums
53: Forums
54: Home
55: Home
56: Forums
57: Photo Albums
58: Forums
59: Home
60: Forums
61: Home
62: News
63: Forums
64: News
65: Forums
66: Home
67: Photo Albums
68: Forums
69: Home
70: Home
71: Home
72: Forums
73: Home
74: Home
75: Home
76: Forums
77: News
78: Forums
79: Home
80: Forums
81: Your Account
82: Forums
83: Photo Albums
84: Home
85: Home
  BOT:
01: Home

Staff Online:

No staff members are online!
 

Coppermine Stats
Photo Albums
 Albums: 308
 Pictures: 2451
  · Views: 820725
  · Votes: 1316
  · Comments: 86
 

Brownells Customer Service
Discussion that doesnt fit other Topics
Post new topic   Reply to topic   Printer Friendly Page    Forum Index » General

View previous topic :: View next topic  
Author Message
SingleShotLover
Super Member
Super Member


Joined: Dec 26, 2007
Posts: 1005
Location: Illinois

PostPosted: Sun Oct 21, 2012 8:04 am    Post subject: Brownells Customer Service Reply with quote

I have ordered parts and accessories for years from Brownell's without ever having to resort to their customer service. It was inevitable that it would happen eventually, and it did.

I had ordered a set of magazine re-build kits to convert 7-round Officer's model .45 ACP magazines for flush- fit use in my Kahr CW45. What I got was the re-build kits for full-size Wilson magazines instead. It was obvious what the problem was...the parts numbers were identical between the two except that the ones I needed ended with a "C" while the other one didn't. Pretty easy for a stock puller to miss that one.

A phone call sorted things out and Brownell's shipped the correct ones (hand examined!) within hours. The only thing that could have made me a bit happier was if they had paid the return shipping for the other parts. Not a big deal, only a couple of bucks, but it would have been nice.

Considering the number of parts and etc. I have ordered over the years without a miss (except one front sight that was missing the roll-pin...manufacturer's error, not Brownell's and I had a drawer full of the right size anyway) this is remarkable as well as being reassuring for any further orders.

_________________
If you can't hit it with one, you probably can't with two either!

The biggest problem with a closed mind is that it never seems to come with a closed mouth.

SSL
Back to top
View user's profile Photo Gallery
Ominivision1
Super Member
Super Member


Joined: Sep 20, 2010
Posts: 2984
Location: Iowa

PostPosted: Sun Oct 21, 2012 10:21 am    Post subject: Re: Brownells Customer Service Reply with quote

I have done business with Brownell's for a long time as well as their spin off which is sinclair international and they always have great service and customer service up in montezuma iowa. Sometimes if I need a part and the weekend is coming up, I'll just drive there as it's not to far from me and drool at all the stuff they have.

_________________
Regards

Limitations are but boundaries created inside our minds.
Back to top
View user's profile Photo Gallery
Elvis
Super Member
Super Member


Joined: Jul 27, 2008
Posts: 9239
Location: south island New Zealand

PostPosted: Sun Oct 21, 2012 11:41 am    Post subject: Re: Brownells Customer Service Reply with quote

that is great service and I do have a sinclair manual laying around here hidden somewhere for me to drool over.

_________________
You shot it You pluck it !
Them who eats the most duck eats the most feathers!
Back to top
View user's profile
stovepipe
Super Member
Super Member


Joined: Sep 25, 2008
Posts: 4877
Location: Pine, Az.

PostPosted: Mon Oct 22, 2012 9:20 am    Post subject: Re: Brownells Customer Service Reply with quote

It's not the product, it's what the Company does post sale when there's an issue that really matters. Customer's can get the same product and crummy service anywhere and proly won't be back, so when they get good service they do comeback- key to a company's success: repeat business. Similar issue with Mossy last week- ordered a shirt. Sent the wrong one. Called them on it and they said keep it and we'll send the right one. While I was on the phone my email pinged...inbox had a new invoice with the tracking number on the new shirt. Wow! I'll be back! I love reading these stories, esp the ones connected to our industries suppliers. The hunting community and it's suppliers have some awesome support. I can't recall the last time one of our suppliers didnt follow through on an issue and try and make it right.
Back to top
View user's profile
BigBlue
Super Member
Super Member


Joined: Jan 16, 2006
Posts: 1108
Location: Lehigh Township, Pennsylvania

PostPosted: Wed Oct 24, 2012 4:18 pm    Post subject: Re: Brownells Customer Service Reply with quote

Any company or individual can make a mistake. The way they respond to your concerns regarding that mistake is what makes or breaks the reputation of a CS dept.
Back to top
View user's profile Send e-mail
SingleShotLover
Super Member
Super Member


Joined: Dec 26, 2007
Posts: 1005
Location: Illinois

PostPosted: Fri Nov 02, 2012 4:47 am    Post subject: Re: Brownells Customer Service Reply with quote

Just a quick follow-up...I received a check from Brownells in the mail yesterday for the amount of the return postage. I hadn't mentioned this to them, so my only tiny complaint was handled with class. Need to give credit where it is due!

_________________
If you can't hit it with one, you probably can't with two either!

The biggest problem with a closed mind is that it never seems to come with a closed mouth.

SSL
Back to top
View user's profile Photo Gallery
Elvis
Super Member
Super Member


Joined: Jul 27, 2008
Posts: 9239
Location: south island New Zealand

PostPosted: Fri Nov 02, 2012 12:09 pm    Post subject: Re: Brownells Customer Service Reply with quote

thankyou for the update, that is good PR.

_________________
You shot it You pluck it !
Them who eats the most duck eats the most feathers!
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic   Printer Friendly Page    Forum Index » General
Page 1 of 1
All times are GMT - 7 Hours



Jump to:  


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum


Valid CSS! Valid HTML 4.01!
Click to check if this page is realy HTML 4.01 compliant for speed :)

All logos and trademarks in this site are property of HuntingNut.com.
The comments are property of their posters, all the rest © 2011 by HuntingNut.com
Interactive software released under GNU GPL, Code Credits, Privacy Policy

.: Upgraded to DragonFly 9.2 by *Dizfunkshunal* :.