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Elvis Super Member
Joined: Jul 27, 2008 Posts: 9253 Location: south island New Zealand
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Posted: Tue Aug 23, 2011 12:43 am Post subject: Re: FYI:: be careful ordering from Lee Factory online store |
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thanks for keeping us posted.
_________________ You shot it You pluck it !
Them who eats the most duck eats the most feathers! |
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dan1dad Member
Joined: Aug 09, 2011 Posts: 247 Location: St.Louis Missery
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Posted: Wed Aug 24, 2011 7:59 am Post subject: Re: FYI:: be careful ordering from Lee Factory online store |
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received some news this morning from Lee. Not a lot of info, but something. All they said is even though I selected USPS for shipping, when I clicked payment it went back to their default of UPS, which charges a lot more. After I brought it to their attention they issued a refund to me, stopped the shipment, and resent it USPS.
I thought it would be delayed due to no fault of mine, even they admitted I didn't do it, but to my surprise when I received my mail this morning there was a package from Lee in it with my order.
On thing else I do have to say is that the replacement parts for my dies are much better machined and quality than the parts that came in the dies much to my surprise. I was impressed.
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Elvis Super Member
Joined: Jul 27, 2008 Posts: 9253 Location: south island New Zealand
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Posted: Wed Aug 24, 2011 12:55 pm Post subject: Re: FYI:: be careful ordering from Lee Factory online store |
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good on ya LEE
thats the way to fix a f#%k up the customer is happy and tells people about your good service.
thanks for keeping us informed dan1dad.
_________________ You shot it You pluck it !
Them who eats the most duck eats the most feathers! |
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dan1dad Member
Joined: Aug 09, 2011 Posts: 247 Location: St.Louis Missery
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Posted: Wed Aug 24, 2011 5:39 pm Post subject: Re: FYI:: be careful ordering from Lee Factory online store |
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yup , thats all it takes. Its called customer service. Something you dont see much of these days. It sure kept me a customer.
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tlo7mm Super Member
Joined: Nov 15, 2010 Posts: 426 Location: Oregon
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Posted: Mon Aug 29, 2011 7:43 am Post subject: Re: FYI:: be careful ordering from Lee Factory online store |
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Thats awesome. I am have worked in customer service most of my working days and I can tell you I am a stickler for quality customer service. Sounds like they did good. I will definitly buy through them since the quality of customer service is up to my standerds lol.
_________________ "If someone has a gun and is trying to kill you, it would be reasonable to shoot back with your own gun." ~ The Dalai Lama
Never ascribe to malice that which is adequately explained by incompetence. - Napoleon Bonaparte
The wisdom of man never yet contrived a system of taxation that would operate with perfect equality. - Andrew Jackson
Patriotism is supporting your country all the time, and your government when it deserves it. - Mark Twain |
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cougar98332 Rookie Member
Joined: May 11, 2011 Posts: 6
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Posted: Sat Feb 04, 2012 9:15 pm Post subject: Re: FYI:: be careful ordering from Lee Factory online store |
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ive ordered from em several times without that particular problem.
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